ISO 20000:2011 – Information Technology Management System (ITMS)
ISO 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.
Benefits of ISO 20000 Certification
By Obtaining ISO 20000:2011 Certification after implementation, your organization will be able to get benefits the following:
Reducing IT related incident
Improving corporate images and credibility
Reduction in response time & interruptions
Better understanding of job role and business objectives
Consistency in providing products & services
Continual Improvement
Managing time, cost and labor
